NOMADIC THOUGHTS IS A MEMBER OF 'AITO' AND ADHERES TO THEIR QUALITY CHARTER
THE AITO QUALITY CHARTER
AITO is an association of small to medium sized tour operating companies, all independent of the vertically integrated groups within the industry. AITO members specialise in particular areas or types of holiday and all are dedicated to providing quality products backed up by a high level of personal service. AITO defines 'quality' as 'providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customer's reasonable expectations, regardless of the type of holiday sold or the price paid'. This is how we aim to achieve it:
- ACCURATE BROCHURES
All members ensure that their brochures clearly and accurately describe the holidays and services offered. - PRODUCT IMPROVEMENTS
All members listen to their customers and welcome suggestions for improving standards. All customers receive a post-holiday questionnaire. - PROFESSIONAL SERVICE
All members are committed to high standards of personal service, maintained by the thorough training of employees. - FINANCIAL SECURITY
AITO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients' money. - EXCLUSIVE MEMBERSHIP
AITO has strict membership criteria, which must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice, which governs their operational conduct - RESPONSIBLE TOURISM
All members are committed to AITO's responsible tourism guidelines which recognise the tour operator's social and environmental responsibilities.
Finally, in the unlikely event that a dispute between an AITO member and customer cannot be resolved amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and binding conclusion.
THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS - THE QUALITY ALTERNATIVE.